At Zaribari, we believe that every handcrafted creation deserves thoughtful preparation and careful delivery. Our collections celebrate traditional Indian craftsmanship, intricate embroidery and timeless artistry.

This Shipping & Delivery Policy applies to orders placed through www.zaribari.com, subject to applicable laws and consumer rights.

1. Order Processing and Dispatch

Every order is carefully reviewed and processed after successful payment confirmation. Dispatch timelines vary according to product availability and customisation requirements.

Dispatch timelines refer to the time required to prepare and hand over an order to our shipping partner. They do not include courier transit time.

Where a product-specific timeline differs, the timeline communicated on the product page or agreed during order confirmation will apply.

2. Estimated Delivery Timeline

After dispatch, orders are generally expected to be delivered within approximately 10 days, depending on location, courier availability and logistics operations.

Delivery timelines may vary due to:

• Delivery location and postal-code serviceability.
• Courier operations and logistics availability.
• Public holidays and regional restrictions.
• Severe weather, transportation disruptions or natural events.
• Customs clearance procedures for international shipments.
• Other unforeseen circumstances beyond reasonable control.

We make reasonable efforts to fulfil orders within the communicated timeframe. If a material delay occurs, our team will endeavour to inform the customer and provide an appropriate update or resolution.

If an order cannot be fulfilled within the agreed or legally applicable timeframe, available remedies, including cancellation or refund where applicable, will be respected.

3. Free Shipping Across India

Zaribari offers complimentary standard shipping on every order delivered within India, subject to courier serviceability and any exceptional delivery conditions disclosed before purchase.

There is no minimum order value for standard domestic free shipping.

Free shipping applies to the initial delivery of eligible domestic orders. Return, exchange or re-shipping charges, where applicable, are governed by our Return & Refund Policy.

Any additional delivery charge for special shipping arrangements will be communicated before customer approval.

4. International Shipping

Zaribari accepts international orders for supported destinations, subject to shipping availability and applicable import or export regulations.

International shipping is chargeable. Costs depend on the destination country, shipment weight, dimensions, selected delivery service and courier rates.

Shipping charges will be communicated at checkout or confirmed before order finalisation.

International delivery estimates may vary due to customs procedures and local courier operations.

Unless expressly included in the quoted shipping arrangement, customs duties, import taxes, local levies and clearance charges are the responsibility of the recipient.

We will provide reasonable order-related assistance in the event of customs delays.

5. Order Confirmation and Tracking

Once an order is successfully placed, customers will receive an order confirmation using the contact details provided at checkout.

After dispatch, available tracking details may be shared through email, SMS, WhatsApp or another supported communication channel.

Tracking updates depend on the courier provider and may not appear immediately after dispatch.

6. Accurate Shipping Information

Customers should provide accurate and complete shipping information, including:

• Full recipient name.
• Complete delivery address.
• Correct postal or PIN code.
• Active mobile number.
• Relevant landmarks or additional delivery instructions.

Zaribari is not responsible for delays directly caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

Address modifications should be requested before dispatch. Changes after shipment depend on the courier provider's capabilities.

Reasonable additional charges for customer-requested redirection or re-delivery may apply after appropriate disclosure and approval.

7. Delayed, Lost or Undelivered Shipments

If an order is delayed, appears lost in transit or is incorrectly marked delivered, please contact our customer-support team with your order number.

We will review the tracking information and coordinate with the relevant logistics provider.

Where an order is confirmed lost before successful delivery, Zaribari will offer an appropriate resolution, including replacement or refund as required by applicable law.

Customers retain statutory rights relating to non-delivery, unreasonable delays or failure to fulfil an order.

8. Package Inspection Upon Delivery

We take reasonable care in packaging delicate fabrics, traditional embroidery, embellishments and garment finishing.

Customers are encouraged to inspect parcels upon delivery and preserve packaging if visible damage, missing contents or incorrect items are suspected.

Please contact us as soon as reasonably possible if a shipment arrives damaged or incomplete.

9. Customer Support

10. Consumer Grievance Redressal

Customers may contact our designated grievance officer regarding unresolved shipping or delivery concerns.

Consumer complaints will be acknowledged within 48 hours and redressed within one month, in accordance with applicable ecommerce consumer-protection rules.

Customers may also contact the National Consumer Helpline at consumerhelpline.gov.in.

11. Applicable Laws and Policy Updates

This Policy is intended to operate in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws.

Mandatory statutory consumer rights will prevail where any contractual condition conflicts with applicable law.

Zaribari may update this Policy to reflect operational or legal changes. Updates will not retrospectively remove mandatory consumer rights or unlawfully alter accepted-order conditions.