ZARIBARI · CUSTOMER PRIVACY

Privacy Policy

Last Updated: 27 October 2026

Welcome to Zaribari. We value the trust you place in us and are committed to handling your personal information responsibly, transparently and securely. This Privacy Policy explains how Zaribari collects, uses, processes, shares, stores and protects personal information when you visit our website, browse our collections, create an account, contact us or purchase our handcrafted products.

This Privacy Policy applies to www.zaribari.com (the "Website"), owned and operated by Zaribari ("Zaribari", "we", "our" or "us"), with its registered office at 46, Digvijay Path, Vasishta Marg, Vaishali Nagar, Jaipur, Rajasthan 302021, India.

We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 to the extent their relevant provisions are in force.

1. Information We Collect

We may collect the following categories of information when you interact with our Website or services:

1.1 Personal and Contact Information

• Full name, email address and mobile number.
• Billing address, shipping address, city, state, country and postal code.
• Account information and customer preferences.
• Information you voluntarily provide through enquiry forms, email, WhatsApp or customer-support communications.

1.2 Order and Transaction Information

• Products purchased, order number, order value and transaction status.
• Billing details, payment method and payment confirmation references.
• Delivery, fulfilment, cancellation, refund and support history.
• Measurements, customisation instructions and design preferences provided for personalised products.

Payments are processed through supported third-party payment providers. We do not require customers to disclose their complete card details directly to our customer-support team. Payment providers may independently process payment credentials in accordance with their own privacy and security policies.

1.3 Technical and Usage Information

When you access our Website, certain information may be collected automatically through our ecommerce platform, security systems, cookies and permitted analytics technologies, including:

• IP address, browser type, device type and operating system.
• Pages visited, referring websites, interactions and session information.
• Approximate geographical information derived from technical data.
• Cookie identifiers, website preferences and diagnostic information.

1.4 Marketing Information

If you subscribe to our newsletter or otherwise provide appropriate permission, we may record your marketing preferences and send you updates about collections, product launches, exclusive offers and brand communications.

2. How We Use Your Information

We use personal information for specified and legitimate purposes, including:

• Processing, confirming and fulfilling customer orders.
• Coordinating handcrafted production and personalised garment requirements.
• Processing payments, approved cancellations and refunds.
• Arranging shipping, delivery tracking and logistical support.
• Responding to enquiries, complaints and customer-service requests.
• Maintaining customer accounts and providing order-related notifications.
• Protecting the Website against fraud, misuse and unauthorised access.
• Improving Website performance, functionality and shopping experiences.
• Sending promotional communications where appropriate consent or another lawful basis applies.
• Meeting tax, accounting, record-keeping and other legal obligations.

We do not use personal information for purposes incompatible with the purpose for which it was collected without an appropriate lawful basis or permission where required.

3. Consent and Lawful Processing

We process personal information on a lawful basis permitted under applicable legislation. Where consent is required, we seek appropriate permission through clear and affirmative actions, such as submitting a specific form or opting in to marketing communications.

Where legally applicable, you may withdraw your consent through the relevant preference controls or by contacting us. Withdrawal will not affect lawful processing already carried out, and we may retain or process certain information where necessary or required by law.

We aim to provide clear notices explaining the personal data requested and its intended purposes, in accordance with applicable data protection requirements as they come into effect.

4. Shopify and Ecommerce Technology

Our Website is powered by Shopify, which provides the ecommerce infrastructure used to display products, operate the shopping cart, manage checkout and support order processing.

Shopify and its authorised service providers may process certain customer, transaction and technical information in order to deliver and secure these services. The processing of information by Shopify is also subject to its applicable privacy terms and service arrangements.

For more information, you may review Shopify's Privacy Policy.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to maintain essential functionality, understand website usage and support permitted personalisation or advertising activities.

• Essential Cookies: Help operate the shopping cart, checkout, account sessions and website security.
• Functional Cookies: Remember selected preferences and improve browsing convenience.
• Analytics Cookies: Help us understand website traffic and identify performance improvements.
• Advertising Cookies: Where enabled, may help measure campaign effectiveness and deliver relevant advertising, subject to applicable consent requirements.

You may manage or restrict cookies through your browser settings and any cookie-preference controls provided on the Website. Blocking essential cookies may affect certain shopping or checkout functions.

Where legally required, non-essential tracking technologies will be used only after the appropriate permission has been obtained.

6. Sharing of Personal Information

We do not sell or rent customer personal information as a standalone commercial database. We may share relevant information with trusted parties for necessary business and lawful operational purposes, including:

• Ecommerce Infrastructure: Shopify and authorised technology providers.
• Payment Providers: For secure payment processing, verification and refunds.
• Shipping and Logistics: Courier providers, fulfilment partners and delivery services.
• Customer Communication: Authorised email, messaging and support platforms.
• Analytics and Advertising: Technology providers used for permitted measurement or marketing activities.
• Professional Advisers: Auditors, accountants or legal advisers where reasonably necessary.
• Government Authorities: Where disclosure is required by applicable law, valid legal process or competent authority.

We endeavour to share only information relevant to the service or legitimate purpose concerned and to use appropriate safeguards when working with service providers.

7. Data Security

We take reasonable technical, administrative and organisational measures designed to safeguard personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include secure ecommerce infrastructure, access restrictions, appropriate service-provider controls and security monitoring. Payment information is handled through supported payment-processing systems.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us promptly if they suspect unauthorised account activity.

Where legally required, we will report personal data breaches to affected individuals and competent authorities in accordance with applicable notification obligations and timelines.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, comply with legal requirements, maintain relevant records, resolve disputes and enforce lawful agreements.

Different categories of information may have different retention periods depending on applicable tax, accounting, security, contractual and statutory obligations. Once information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate and legally permissible.

Where processing is based on consent, withdrawal or an appropriate deletion request will be handled in accordance with applicable law and any mandatory retention requirements.

9. International Data Processing

Some ecommerce, payment, communication or technology service providers may process or store information using infrastructure outside India.

Where cross-border processing or transfers take place, we endeavour to comply with applicable Indian data protection laws, government restrictions and legally required safeguards.

10. Your Privacy Rights

Subject to applicable law and the commencement of relevant legal provisions, customers may have rights relating to their personal information, including:

• Requesting information about the processing of their personal data.
• Requesting correction, completion or updating of inaccurate information.
• Requesting erasure of personal data where legally applicable.
• Withdrawing consent where processing is based on consent.
• Raising a grievance regarding the handling of personal information.
• Exercising other rights provided under applicable law, including nomination rights where effective.

To submit a privacy-related request, please email infozaribari@gmail.com with an appropriate description of your request. We may require reasonable identity verification before disclosing or changing personal information.

Requests will be reviewed and handled in accordance with applicable legal requirements. Certain information may need to be retained despite a request for deletion where required by law.

11. Marketing Communications

If you choose to receive promotional communications, we may contact you by email, SMS, WhatsApp or other permitted channels regarding new collections, launches, offers and relevant brand information.

You can request to stop receiving promotional communications by using available unsubscribe options or contacting our customer-support team. Essential transactional communications about active orders, payments, deliveries or complaints may continue where necessary and lawful.

12. Children's Privacy

Our Website and purchasing services are intended for adults who are legally capable of entering into contracts. We do not knowingly seek personal information directly from children for independent purchases.

If we become aware that a child's personal data has been processed without the parental permission required by applicable law, we will take appropriate corrective action, including deletion where required and permitted.

13. Third-Party Websites

Our Website may contain links to third-party websites, payment interfaces or social-media services. Such third parties may operate their own privacy practices. We encourage customers to review their privacy policies before providing personal information.

We are not responsible for independent third-party practices beyond our legal responsibilities and reasonable control.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, ecommerce operations, technology or business practices. The revised policy will be made available on this page with an updated date. Where required by law, we will provide additional notice or obtain fresh consent before implementing material changes affecting personal data processing.

15. Contact and Privacy Grievances

For questions, privacy requests, data concerns or complaints regarding this Privacy Policy, please contact:

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Return, Refund & Cancellation provisions. Nothing in this Policy is intended to reduce any rights available under applicable Indian law.